Use cases

Common Autoplay integration patterns across support, retention, and product-led growth.

Autoplay fits anywhere you want an AI agent to understand what users are doing in your product and act before they ask for help.

Outcome-focused use cases

Pick the outcome you’re optimizing for:

🎫 Reduce human support

Scope conversations precisely with full user context so more issues resolve in AI and fewer escalated to humans.

When your support AI agent has full context on what a user was doing, it can scope conversations precisely — even redirecting poorly framed questions toward the right answer. Better context means better responses, which means more conversations resolved by AI and fewer escalated to humans. Less cost, happier users.

Without real-time context

User: it's not working

Bot: Could you clarify what isn't working? I'd be happy to help!

(Escalated to human. 2.4 min avg to resolve. No session context.)

With real-time context

Context: User clicked export 4× in last 2 min — stuck on CSV format step

User: it's not working

Bot: Looks like you've been trying to export as CSV — the format dropdown
can be easy to miss. Click the arrow next to the Export button and select
CSV from the list.

Want me to walk you through it?

(Resolved by AI. No escalation. Context-scoped answer.)

🔄 Improve retention

Guide users toward their aha moment before they churn with proactive CX that knows where they are in the journey.

Users churn when they don’t reach value fast enough. With Autoplay, you can configure your proactive CX to guide users toward their aha moment before they give up and look elsewhere. The agent knows where they are in the journey and nudges them forward at exactly the right time.

⭐ Improve CSAT

Deliver relevant, consistent support informed by what users have actually done in your product.

When every interaction is informed by what a user has actually done in your product, responses feel relevant instead of generic. Users feel understood. That consistency — across every session, every touchpoint — is what turns satisfaction scores into lasting loyalty.

Session 1

User: How do I connect an integration?

Bot: Sure! Head to Settings → Integrations and click "Add new". You'll
need your API key handy.

Which integration are you looking to connect?

User: I got it, thanks!

Session 2 — next day

Remembered from last session:
User struggled with API key setup. Completed it after walkthrough.
Has not yet connected a second integration.

User: Hey, I want to add another integration now

Bot: Welcome back! Since you already set up your first one, this should
be quick — same flow in Settings → Integrations.

You'll have your API key from last time. Which integration are you adding?

(Same user, next session — the agent remembers. No re-explaining from scratch.)

📈 Drive natural upsells

Surface the right features to the right users inside chat, based on history and in-product behavior.

Surface the right features to the right users based on their history and in-product behavior. Instead of interrupting with a push notification or a forced modal, the upgrade conversation happens inside the chat — contextual, timely, and friction-free. Less forced, more converting.

Answer first

Context: User has manually exported this report 4× this week

User: How do I filter this report by date range?

Bot: Click the date picker at the top right of the report — you can set
a custom range or pick from presets like last 7 days, last 30 days, etc.

User: Perfect, got it!

Then upsell naturally

Context: User has manually exported this report 4× this week

User: How do I filter this report by date range?

Bot: Click the date picker at the top right of the report — you can set
a custom range or pick from presets like last 7 days, last 30 days, etc.

User: Perfect, got it!

Bot: Also — I noticed you've been exporting this report manually a few
times this week. Just so you know, on the Growth plan you can schedule
it to run automatically and drop straight into your inbox. Might save
you a lot of back and forth!

(Question answered first. Upsell feels earned. No interruption.)